Course Description
This course is designed to help participants develop the knowledge, skills, and attitude required to deliver excellent service to customers. Participants will learn the principles of customer service, effective communication techniques, service quality improvement, and strategies for handling customer complaints professionally. The training emphasizes practical approaches to building positive customer experiences and maintaining long-term customer relationships.
Duration
3 Days
Course Objectives
- Understand the concept and importance of service excellence.
- Develop a customer-oriented mindset and professional attitude.
- Improve communication skills in customer service situations.
- Handle customer complaints and difficult situations effectively.
- Build strong customer relationships and enhance customer satisfaction.
- Apply service excellence principles in daily work activities..
Course Audience
- Customer service staff.
- Frontline employees.
- Sales and marketing personnel.
- Administrative staff interacting with customers.
- Supervisors and team leaders responsible for service delivery.
Prerequisites
- Basic communication skills
- Experience interacting with customers is recommended but not required.