Course Description
Operations Management focuses on planning, organizing, and controlling organizational resources to produce goods and services efficiently and effectively. In today’s competitive environment, organizations must optimize their operational processes to improve productivity, quality, and customer satisfaction while reducing costs. This course introduces participants to the fundamental principles and practices of operations management, including process design, capacity planning, quality management, supply chain coordination, and continuous improvement. Through Concept, Practice, Sharing Discussion, and Case Study methods, participants will gain practical insights into how organizations manage operations to achieve operational excellence.
Duration
3 Days
Course Objectives
- Understand the core concepts of operations management.
- Analyze operational processes within organizations.
- Apply operational planning and process improvement techniques.
- Manage capacity, resources, and workflow efficiently.
- Improve product and service quality through operational strategies.
- Support organizational goals through effective operations management.
Course Audience
- Operations Managers.
- Supervisors and Team Leaders.
- Production and Service Managers.
- Business Process Analysts.
- Professionals involved in operational planning and management.