ITIL Asset Management

Course Description

The ITIL v4 Specialist: IT Asset Management (ITAM) course provides comprehensive guidance on planning, implementing, and improving IT asset management practices in alignment with the ITIL v4 framework. This course focuses on maximizing value, controlling costs, managing risks, and supporting governance throughout the entire lifecycle of IT assets. The training prepares participants to successfully pass the ITIL v4 IT Asset Management paper-based certification exam.

Duration

5 Days

Course Objectives

  • Understand IT Asset Management concepts within the ITIL v4 framework.
  • Apply ITIL v4 ITAM practices across the full asset lifecycle.
  • Manage financial, contractual, and risk aspects of IT assets.
  • Integrate IT Asset Management with other ITIL® v4 practices.
  • Support compliance, governance, and value optimization.
  • Be fully prepared for the ITIL v4 Specialist: IT Asset Management paper-based exam.

Course Audience

  • IT Asset Managers.
  • IT Service Managers.
  • Configuration & Asset Management Practitioners.
  • IT Operations Managers.
  • Procurement & Vendor Management Professionals.
  • IT Governance, Risk, and Compliance (GRC) staff.
  • Professionals pursuing the ITIL v4 Specialist certification path.

Course Prerequisites

  • ITIL v4 Foundation certification.
  • Basic understanding of IT Service Management (ITSM).
  • Experience in IT operations, asset management, or procurement is recommended.

Course Outline

  • Day 1 IT Asset Management Foundations (ITIL v4)

    1. Overview of ITIL v4 Specialist: IT Asset Management.
    2. Key Concepts and Terminology of IT Asset Management.
    3. Value of IT Asset Management to the Organization.
    4. IT Asset Lifecycle (Planning, Acquisition, Operation, Disposal).
    5. ITAM Roles, Responsibilities, and Governance.
    6. Relationship between ITAM, Service Value System (SVS), and Service Value Chain.
    7. Case Study: Identifying IT Asset Management Challenges.

  • Day 2 Planning, Acquisition & Financial Management

    1. IT Asset Management Strategy and Policy.
    2. Asset Planning and Demand Forecasting.
    3. Procurement and Acquisition Processes.
    4. Vendor and Contract Management Integration.
    5. Financial Management of IT Assets.
    6. Cost Optimization and Budget Control.
    7. Software Licensing and Compliance Overview.
    8. Case Study: Asset Planning and Procurement Decision-Making.

  • Day 3 Operational Control & Risk Management

    1. Managing IT Assets in Live Environments.
    2. Asset Tracking, Inventory, and Discovery.
    3. Risk Management for IT Assets.
    4. Security, Compliance, and Regulatory Considerations.
    5. Managing Configuration Items vs IT Assets.
    6. Integration with:
      • Configuration Management.
      • Information Security Management.
      • Incident and Change Enablement.
    7. Case Study: Managing Asset Risks and Compliance.

  • Day 4 Optimization, Measurement & Continual Improvement

    1. Measuring IT Asset Performance and Value.
    2. Key Metrics and KPIs for IT Asset Management.
    3. Managing Asset Lifecycle Optimization.
    4. Sustainability and Responsible Asset Disposal.
    5. Continual Improvement Model (ITIL v4) applied to ITAM.
    6. Automation and Tools for IT Asset Management.
    7. Case Study: Improving IT Asset Management Maturit.

  • Day 5 Integration & Exam Preparation

    1. Integrating IT Asset Management Across ITIL v4 Practices
    2. Supporting Governance, Risk, and Compliance (GRC)
    3. Managing Stakeholders and Communication
    4. IT Asset Management Best Practices Summary
    5. Exam Preparation Session:
      • ITIL v4 ITAM Exam Structure (Paper-Based)
      • Sample Exam Questions and Group Review
      • Mock Exam Simulation
      • Exam Techniques, Time Management, and Passing Strategies