Course Description
This course is designed to provide a comprehensive understanding of modern IT service management and how ITIL 4 can help organizations deliver greater value to their customers. Participants will learn the key components of the IT service management framework and how to apply them in a business context.
Duration
3 Days
Course Prerequistes
There are no specific prerequisites, but a basic understanding of IT service management will be beneficial.
Course Audience
- IT professionals seeking a foundational understanding of ITIL
- Managers and team leaders involved in IT service management.
- Individuals preparing for the ITIL 4 Foundation certification exam.
Course Objectives
- Understand and define ITIL and its key concepts.
- Identify the components of the ITIL framework.
- Analyze the guiding principles of ITIL.
- Identify the components and functions of the Service Value System (SVS) in ITIL.
- Analyze key management practices within ITIL.
- Define general, service, and technical management practices in ITIL.