Course Description
The ITIL Specialist: Create, Deliver and Support (CDS) course is designed to provide an in-depth understanding of the practices and processes necessary for creating, delivering, and supporting high-quality IT services. Participants will learn how to integrate various practices within the service lifecycle to enhance service value and user experience. The course also covers approaches to team collaboration, risk management, and continual improvement.
Duration
3 Days
Course Objectives
Upon completion of this course, participants are expected to:
- Understand the fundamental concepts and principles of ITIL in the context of Create, Deliver, and Support.
- Identify and apply relevant ITIL practices in creating and managing services.
- Integrate various practices within the service lifecycle to improve efficiency and effectiveness.
- Manage risks and enhance user experience through value-focused approaches.
- Apply continual improvement principles in the context of IT services.
Course Prerequisites
Participants are expected to have completed the ITIL 4 Foundation course before attending this course. A basic understanding of IT service management and practical experience in an IT environment will be beneficial.
Course Audience
This course is intended for:
- IT professionals involved in the management and delivery of services.
- Service managers, team leaders, and team members responsible for creating and supporting services.
- Individuals looking to deepen their understanding of ITIL practices in the context of Create, Deliver, and Support.