ITIL DPI

ITIL Strategist: Direct, Plan, and Improve

Duration
3 Days

Course Description
The ITIL Strategist: Direct, Plan, and Improve (DPI) course is designed to provide participants with the knowledge and skills necessary to create a strategic approach to service management that aligns with organizational goals. This course emphasizes the importance of effective governance, planning, and continual improvement in the context of IT service management. Participants will learn how to direct and manage service delivery, plan for future service needs, and implement improvement initiatives that drive value for the organization.

Course Objectives
Upon completion of this course, participants are expected to:
– Understand the key concepts and principles of directing, planning, and improving services within the ITIL framework.
– Develop a strategic approach to service management that aligns with business objectives.
– Implement effective governance and management practices to support service delivery.
– Utilize continual improvement methodologies to enhance service quality and performance.
– Foster a culture of collaboration and innovation within the organization.

Course Prerequisites
Participants are expected to have completed the ITIL 4 Foundation course. A basic understanding of IT service management and experience in a management or leadership role within an IT organization will be beneficial.

Course Audience
This course is intended for:
– IT managers and leaders responsible for directing and planning IT services.
– Service management professionals involved in governance and continual improvement initiatives.
– Business leaders looking to understand the strategic role of IT in achieving organizational goals.
– Individuals seeking to enhance their strategic thinking and leadership skills in the context of IT service management.

Course Outline
Day 1: Introduction to Directing, Planning, and Improving
– Session 1: Overview of ITIL and the DPI Course
– Session 2: Governance and Management Practices
Day 2: Strategic Planning and Continual Improvement
– Session 3: Developing a Strategic Approach
– Session 4: Continual Improvement Model
– Session 5: Risk Management and Compliance
Day 3: Collaboration, Communication, and Case Studies
– Session 6: Fostering Collaboration and Innovation
– Session 7: Communication Strategies for Leaders
– Session 8: Case Studies and Group Discussions
– Session 9: Exam Overview and Preparation