Course Description
In this competitive world, most organisations would outsource its non-core activities to third party service providers. However, all organisations would also agree that the non-delivery of third party service providers would impact the organisation one way or the other. They demand a service expectation. In turn, the same story goes with organisation serving consumers where they would equally demand a service expectation from the organisation. All services need to be operated, expectations need to be managed, controls need to be implemented, monitoring needs to be performed, and issues need to be resolved. Service organisations need to be able to demonstrate its ability in managing the operations within expectations. ISO/IEC 20000-1:2018 – Certified Lead Auditor is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver. It’s commonly used for IT services, facilities
management and business services to help ensure effective and resilient services in today’s changing service delivery environment.
Duration
5 Days
Course Audience
- Auditors seeking to perform and lead a Service Management System (SMS) certification audits.
- Managers or consultants seeking to master a service management system audit process.
- Individuals responsible for maintaining conformance with SMS requirements.
- Technical experts seeking to prepare for a service management system audit.
- Expert advisors in service management.
- Individuals interested in conducting first-party, second-party, and third-party audits.
- Management Representatives.
- Information Security Officers.
- Managers.
- Security Consultants.