ITIL V5 Foundation (Public)

This 3 day training will cover all required materials for student to The key concepts of digital product and service management:

• Product and service management
• Value Co-Creation
• Dimensions of product and service management

The purpose and components of the ITIL Service Value System (SVS):

• Components of the ITIL SVS
• The Guiding Principles
• Governance
• Value Chain
• Management Practices
• Continual Improvement

The value Stream identification, mapping, and management:

• The key concepts of value stream mapping and management